FAQs

Help, support and information on BabyshopStores.com? You’ll find it here.

Shipping

When will I receive my order?

Your order will be delivered in 4-5 business days.

Delivery will take a little longer if it is to one of these areas.

What if I am not at home when my order arrives?

If you are not at home, our delivery partner will call you to schedule a day and time that is convenient for you.

If you miss this delivery, they will make two more attempts.

If you’re still unavailable to receive your order after the third attempt, it’ll be returned to us. Call us on 800-BABYSHOP (800-22297467) within two working days of the third attempt and we’ll schedule another delivery date and time that suits you better.

Are there areas you don't deliver to?

We're sorry, we don't deliver to free zones.

Does delivery take longer to some areas?

Delivery may take a few extra days to these areas:

Dubai:
Hatta
Hatta Dam

Abu Dhabi:
Abu Al Abyad
Beda Zayed
Dalma
Ghayati
Habshan
Khalifa City B
Liwa Oasis
Madinat Zayed
Marawah
Ruwais
Sila
Tarif
Abu Dhabi - Al Ain Road
Al Aryam Island
Al Bahya
Al Falah Area
Al Khazna
Al Mafraq Area (IAT/Mafraq Hosp only)
Al Rahba
Al Reef Villas/Arabian Village
Al Shahama
Al Shawamekh
Al Sowwah Island
Al Taweelah (EMAL only)
Al Wathba
Bahrani Island
Baniyas
Das Island
Dubai - Abu Dhabi Road
Ghantoot
ICAD 3
Khalifa Port
Lulu Island
Mafraq Industrial Area
Marawi
Mirfa
Near Zayed Military City
Shamkha
Shuweihan

Sharjah:
Khor fakkan
Dibba Al-Hisn
Kalba

Ajman:
Al Manama

Ras al Khaimah:
Al Gail
Al Ghub
Idhn

Fujairah:
Dibba
Dadna
Masafi
Al Halah
Sharm
Murbah
Adgat
Aqah
Karsha

Umm Al Quwain:
Diad

Will I be charged for delivery?

Delivery is free on orders of AED 200 and above. If your total order value is less than AED 200, you will be charged AED 10 for delivery.

There will be an additional service charge of AED 10 on all Cash on Delivery orders.

Your delivery charges will be displayed during the checkout process.

Orders

How do I order products from BabyshopStores.com?

Easy!

  1. Find the items you want to buy by searching for them or by browsing our departments.
  2. Add these items to your basket with the 'Add to Basket' button.
  3. Click your mini-basket from the top right of the screen and hit the 'Checkout Now' button.
  4. Enter your shipping information and click the 'Ship to this Address' button.
  5. Enter your payment information and click the 'Continue' button.
  6. Review your order and place it using the 'Place Your Order' button.

That’s it! You’re all done.

If you need any help along the way, give us a call on 800-BABYSHOP (800-22297467), Saturday to Thursday, 9:00 AM to 6:00 PM, so we can talk you through it.

Can I place an order over the phone?

At the moment, we only accept orders placed through the BabyshopStores.com website or apps.

Can I place an order without opening an online account?

Yes, you can. Simply skip the sign-in process and shop as a guest. You’ll only need to enter your address and payment information when you check out.

Can I place an order for a product that's out of stock?

We regularly update our product range with new items, but every once in a while you may miss out on something. Enter your email address in the Notify Me box next to the product, and you'll be the first to know when it's back in stock.

What factors should I consider before placing an order for a large item?

Before ordering any large item, please check the dimensions of the lift, main door and other entry points in your premises.

Will I be charged for delivery?

Delivery is free on orders of AED 200 and above. If your total order value is less than AED 200, you will be charged AED 10 for delivery.

There will be an additional service charge of AED 10 on all Cash on Delivery orders.

Your delivery charges will be displayed during the checkout process.

Can I cancel my order?

Call us on 800-BABYSHOP (800-22297467) and we'll help you cancel your order. Do remember that you can only cancel orders placed using a Credit or Debit Card, if they are in the Processing stage. Go to the Orders section under 'My Account' to check the status of your order.

Cash on Delivery orders can be cancelled when we call you to confirm the order, which is usually within an hour of your placing it.

If your order has already been dispatched, wait for it to arrive and refuse to accept the delivery.

I was disconnected from the internet while my order was being processed.  How do I complete my order?

That sounds terrible. Fortunately, if a Thank You screen hasn't been displayed, it means your order hasn't been processed. Restart the process and try again.

If you need any help along the way, give us a call on 800-BABYSHOP (800-22297467), Saturday to Thursday, 9:00 AM to 6:00 PM, so we can talk you through it.

Tracking and Delivery

When will I receive my order?

Your order will be delivered in 4-5 business days.

Delivery will take a little longer if it is to one of these areas.

Can I change my delivery address after I've placed my order?

No, you won't be able to change it online. But you can ask for a change of address when our delivery partner calls you before delivering your order. If you choose to do that, though, remember that it may delay the delivery. 

Can I book a preferred delivery time?

No. Your order will be delivered the next business day if you’ve placed your order before 3:30 PM, Saturday to Thursday. Orders placed after 3:30 PM (and all day Friday) will be delivered in 2-3 business days.

Delivery usually occurs between 8:00 AM and 7:00 PM. If you are not available, our delivery partner will contact you to arrange a new date and time that is convenient for you.

Do you deliver to multiple addresses?

We only deliver to the address specified on the order. If you'd like us to deliver to multiple addresses, send your purchases as separate orders to different addresses. You can store multiple addresses in the My Account section.

Do you deliver to countries outside the UAE?

We're sorry, at the moment we only deliver to addresses within the UAE.

I was unavailable each time your delivery partner tried to contact me. Can you ask them to call me again?

Of course! Call us on 800-BABYSHOP (800-22297467) and we'll sort it out.

Do I need to show my ID when my order arrives?

Yes, please keep your valid ID handy to show our delivery partner when they deliver your order. Accepted forms of ID include either your passport or Emirates ID.

Can someone else receive the order on my behalf?

Yes, another person can receive your order on your behalf at the address specified on your order (for example, the receptionist at your office). To do so they must show our delivery partner a valid ID of their own (Passport or Emirates ID).

FastPay

What is FastPay?

FastPay is our lightning-fast payment feature that allows you to shop with just 1-click. To activate FastPay, head to the FastPay section under My Account, add your default shipping address and payment preference.

That's it. Use the 'Pay now with FastPay' button on a product's page and enjoy faster shopping.

Why should I use FastPay?

You should use FastPay to enjoy lightning-fast, 1-click shopping. With FastPay, you can checkout directly from the product page itself, and not have to go through the usual Basket, Shipping, Payment and Review pages.

How safe is FastPay?

For maximum safety, we use an industry standard 256-bit SSL encryption while transmitting and storing cards in our system.

Following global best practices, we only store the last 4 digits of your card number along with the expiry date. We never store your CVV number and Verified by Visa/3D-secure passwords.

How do I enable FastPay?

To enable FastPay, follow these easy steps:

1.Create a BabyshopStores.com account or sign in to your existing one.
2.Go to the FastPay section in My Account and click on 'Get Started Now'.
3.Select a payment method - either Cash on Delivery or Credit or Debit Card.
3.1.If you choose to pay by Credit or Debit Card, you can either use an existing card or add a new one.
3.2.If you choose Cash on Delivery, click on 'Save & Continue to Shipping'.
4.Now enter your shipping address. You can either select an existing address or add a new one.
5.Finally, click on 'Save Address & Continue'.

You're good to go. Go to any product you would like to shop, and you will see that the 'Pay Now With FastPay' option is enabled for you.

What kinds of cards does FastPay support?

FastPay supports Visa and MasterCard Credit and Debit Cards.

Does FastPay support Cash on Delivery?

Absolutely! Select 'Cash on Delivery' as your default payment method and shop away.

What products can I buy with FastPay?

You can shop for anything and everything on BabyshopStores.com with FastPay.

How do I make changes to my FastPay settings?

To make changes to your FastPay settings, follow these easy steps.

  1. Go to ‘My Account’ and click on FastPay.
  2. Once you are at the FastPay page, you can:
    1. Change your default card.
    2. Add new addresses and payment methods.

To change your default shipping address or payment method, click on the 'Set as default' button right next to your preferred option.

Can I store more than one card in my FastPay settings?

You can add as many cards as you want for your convenience. If you have multiple cards saved in FastPay, the default card selected will be used when you shop. You can change the default setting whenever you like.

Can I delete a card that has been saved?

Sure, you can delete a card anytime from your FastPay settings. Once it is deleted, your card is completely erased from our system. Just remember - if you remove all your cards, FastPay will be turned off on your account.

Does FastPay work on the mobile site and on your apps?

Yes. If you've enabled FastPay on the desktop site, it automatically becomes available for you on the mobile site and vice-versa. Store your details just once in your account and enjoy the convenience of FastPay on any of your devices.

You can also set up the FastPay option on our iPhone and Android apps.

My Account

How do I create an account?

You can set up your BabyshopStores.com account in two easy ways - either from our Sign Up page or with your Facebook profile.

To set up your account using our Sign Up page, simply follow these steps:

  1. Click 'Sign In' at the top of the page.
  2. Click 'Sign Up' from the drop-down box.
  3. Enter your name and email address.
  4. Create a password and confirm it.
  5. Select your gender.
  6. Click 'Create Account Now'.

To set up your account with your Facebook profile, follow these steps:

  1. Click 'Sign In' at the top of the page.
  2. Click 'Sign In with Facebook'.
  3. Click 'OK' on the permissions dialog box that appears on your Facebook page.
  4. BabyshopStores.com will use your Facebook details to create your BabyshopStores.com account.

You’re good to go. Happy shopping!

Please note, once you create your account with us, you'll be able to shop all participating Landmark brands online, from one account.

Can I change my email address?

We’re sorry, you will not be able to change the email address you’ve used to create your existing account. If you’d like to use a different email address, you’ll have to sign up and create a new account.

Don’t forget, to transfer your Shukrans to your new account, you must first unlink your Shukran account from your existing BabyshopStores.com account. You can do this by calling our Customer Service team on 800-BABYSHOP (800-22297467). Once you’ve created your new BabyshopStores.com account, you’ll be able to link it with your Shukran account from your My Account page.

How do I change my password?

To change your password, follow these easy steps:

  1. Sign in to your BabyshopStores.com account.
  2. Go to the My Account section.
  3. Go to your Profile page.
  4. Click on Change Password.
  5. Enter your current and new password (something secure that's easy to remember), and confirm it.
  6. Hit the 'Save Changes' button.
How do I change my payment details?

To add, delete or change your Credit or Debit Card details, follow these easy steps:

  1. Sign in to your BabyshopStores.com account.
  2. Go to the My Account section.
  3. Click on the Payment link.
  4. Add or delete Credit or Debit Cards as needed, and select your default payment card.
How do I change my billing address?

To change your billing address:

  1. Sign in to your BabyshopStores.com account.
  2. Go to the My Account section.
  3. Click on the Address Book tab on the left of the page.
  4. Click on the 'Add a New Address' link at the top of the page.
  5. Make your changes and save your new billing address.
Is my account and payment information secure?

Your account, Credit Card and Debit Card information are secured by best-in-class 256-bit SSL encryption.

To keep your personal and payment details safe, we ensure that sensitive and private data exchanges between you and BabyshopStores.com happen over a Secure Sockets Layer (SSL) communication channel, and are encrypted and protected with digital signatures.

SSL-secured communication channels are specially designed to protect all personal and sensitive information sent over the Internet. For security reasons, we only store and display the last four digits of your Credit Card or Debit Card number and card expiry date when placing an order.

Returns Process

What is your policy on returns?

We understand that you may occasionally wish to return your purchases. We'll be happy to help you with the process.

We do not accept:

- Items damaged by misuse or showing signs of wear, even if they are still under warranty.

- Items that have been used, altered, assembled or installed, unless they are defective.

- Disposable items such as nappies, or nursing and maternity products like bottle warmers, if their packaging has been opened. Of course, we will take back defective items.

- Bedding, mattresses, bath products, kids' items, pillows, sheets that have been removed from their original packaging.

- Products that have already been assembled, unless there is a manufacturing defect. We reserve the right to check for defects and will repair or replace the defective products at our discretion.

Items you wish to exchange for a different colour or size (we currently do not offer an exchange service meaning that you will be required to return the item and re-purchase it again)

Please return your items in their original packaging, within 30 days of delivery. Double-check that you've included all the accessories, promotional gifts and warranty cards that came with your order.

How do I return my order?

We’re all about making online shopping easy for you. So we’ve introduced simple, fast and free methods for you to make your returns.

Don't forget that there are a few items that cannot be returned. Check our returns policy for more details.

There are two ways in which you can return your items:

  1. Call 800-BABYSHOP (800-22297467) & Schedule a Pick-up
    1.  Box up your items: Wrap your items in their original shipping packaging or call us at 800-BABYSHOP (800-22297467) if you no longer have it.
    2.  Call for a pick-up: Call us at 800-BABYSHOP (800-22297467) to schedule a pick-up time and location.
    3.  Receive your refund: After we check your returns, we will process your refund, which can take 4-15 business days, depending on your bank. If you've paid by cash, you will receive a Return Voucher.
  2. Return Via Store
    1.  Visit your nearest store: Wrap your items in their original shipping packaging and bring them along with your invoice to any Home Centre, Splash, Max, Babyshop, Lifestyle, Shoe Mart & Centrepoint store across the UAE.
    2.  Hand over your return: An authorised staff member will take your package and hand you an acknowledgement receipt (please keep this safe).
    3.  Receive your refund: After we check your returns, we will process your refund, which can take 4-15 business days, depending on your bank. If you've paid by cash, you will receive a Return Voucher.  

Please remember, you will not be able to return Home Centre furniture to a Home Centre store. 

Can I return my BabyshopStores.com purchases to a Landmark store?

Yes, you can now drop off your Splash, Max, Babyshop, Lifestyle, Shoe Mart or Home Centre (except furniture) returns at any Splash, Max, Babyshop, Lifestyle, Shoe Mart, Centrepoint or Home Centre store across the UAE.

Here’s what you need to do.

  1. Visit your nearest store: Wrap your items in their original shipping packaging and bring it along with your invoice to any Splash, Max, Babyshop, Lifestyle, Shoe Mart or Centrepoint store in the UAE.
  2. Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.
  3. Receive your refund: After we check your returns, we will process your refund, which can take 2-15 business days, depending on your bank. If you’ve paid by cash, you will receive a Return Voucher.
 

Please remember, you will not be able to return Home Centre furniture to a Home Centre store. 

When will you pick up the products I want to return?

When you call us to request a return, we'll arrange a convenient time and day for our delivery partner to pick up your items.

Will you still accept a return if I've discarded the packaging?

Yes. When scheduling a return by calling us on 800-BABYSHOP (800-22297467), please wrap the returned products before handing them over to our courier partner.

How do I get a refund if I paid for my order by Credit or Debit Card?

If you've paid for your order by Credit or Debit Card, your refund will be credited to your card or bank account. Here's how long it will take:

  1. 2-3 business days to receive your returned items.
  2. 2 business days to perform a quality check and issue the refund.

Your bank or card issuer may take an additional 2-15 business days to process the transaction.

How do I get a refund if I paid for my order by cash?

If you've paid for your order by cash, you'll receive a Return Voucher worth the full value of your return. These are single-use vouchers valid for 6 months from the date of issue, and you can use yours to shop for Babyshop products online.

Each Return Voucher can only be used once. If you shop for less than the value of your voucher, you will lose the balance. So make sure you get your money's worth.

When will I receive my refund?

Here's how long it will take:

  1. 2-3 business days to receive your returned items.
  2. 2 business days to perform a quality check and issue the refund.

If you've paid for your order by cash, you'll receive a Return Voucher after 1 additional business day.

Your bank or card issuer may take an additional 2-15 business days to process the transaction.

Returns Policy

What is your policy on returns?

We understand that you may occasionally wish to return your purchases. We'll be happy to help you with the process.

We do not accept:

- Items damaged by misuse or showing signs of wear, even if they are still under warranty.

- Items that have been used, altered, assembled or installed, unless they are defective.

- Disposable items such as nappies, or nursing and maternity products like bottle warmers, if their packaging has been opened. Of course, we will take back defective items.

- Bedding, mattresses, bath products, kids' items, pillows, sheets that have been removed from their original packaging.

- Products that have already been assembled, unless there is a manufacturing defect. We reserve the right to check for defects and will repair or replace the defective products at our discretion.

- Items you wish to exchange for a different colour or size (We currently do not offer an exchange service meaning that you will be required to return the item and re-purchase it again) 

Please return your items in their original packaging, within 30 days of delivery. Double-check that you've included all the accessories, promotional gifts and warranty cards that came with your order. 

Can I return part of a promotional purchase, where the discount was calculated on the total cost of my purchase?

Yes, you can return items that were originally part of a promotion, but you will lose out on the discount.

What if I want to return a product that was part of a Buy 1 Get 1 Free offer or a Bundle promo?

In such cases, you will have to return all the items that were part of the promotion. Once we receive all the items, we will issue your refund to your Credit Card or bank account as the case may be, or issue a Return Voucher, if you opted for Cash on Delivery.

What if I want to return part of an order that came with a voucher?

Whether you return your order partially or fully, your voucher will be cancelled. You will however, receive a refund for your return.

If you've already spent your voucher, the value of the voucher will be deducted from your refund.

My original order was AED 200 or more, so I qualified for free shipping. Do I still get free shipping if I return part of my order?

Sorry, you'll lose out on the free shipping benefit if your total order value drops below AED 200 when you return part of your order. The shipping charge will be deducted from your refund.

Of course, if you're returning the item because it was defective or sent to you incorrectly, you'll still enjoy free shipping.

Can I exchange my purchase for another product?

We're sorry, we do not offer this facility at the moment. You can always return the product and use your refund to make new online purchases.

If I pay for my order with a Credit or Debit Card, how long will it take to process my refund?

If you've paid by Credit or Debit Card, here's how long it will take:

  1. 2-3 business days to receive your returned items.
  2. 2 business days to perform a quality check and issue the refund.

Your bank or card issuer may take an additional 4-15 business days to process the transaction.

I paid for my order by Cash on Delivery. Can I return the products and get a cash refund?

We're sorry, we do not offer cash refunds when you return Cash on Delivery purchases. We'll be happy to issue a Return Voucher for the full value of your return. Return Vouchers are single-use vouchers valid for 6 months from the date of issue, which can be redeemed against your Babyshop purchases online.

If a Return Voucher is used towards a purchase that costs less than the value of the voucher, you lose the balance amount of the voucher. So make sure you get your money's worth.

I paid for an order using only a Return Voucher, and then cancelled the order. Can I use the Return Voucher again?

Sure. You can use the Return Voucher again after an email confirmation from us.

I paid for part of my order using a Return Voucher and requested to pay the balance using Cash on Delivery. I cancelled the order before it arrived. How will my refund be processed?

We will issue a fresh Return Voucher for the same amount as your existing one. Your new Return Voucher will be valid for 6 months from the date of issue, and you can use it to shop for Babyshop products online.

I paid for part of my order using a Return Voucher and the rest with my Credit or Debit Card, and then cancelled the order before it was dispatched. How is my refund processed?

We will issue a fresh Return Voucher for the same value as your existing Return Voucher, valid for 6 months from the date of issue. The rest of your payment will be refunded to your Credit or Debit Card.

I paid for an order using a Return Voucher as well as a Credit or Debit card and want to return the entire order now. How is my refund processed?

No problem. After we verify your returns, we'll issue a fresh Return Voucher to replace your existing one. The remaining amount will be refunded to your Credit or Debit Card.

I paid for an order using a Return Voucher and a Credit or Debit Card, but I want to return a part of my order. How is my refund processed?

If you want to return a part of your order, we will issue a new Return Voucher to replace your existing one. The rest of the amount will be refunded to your Credit or Debit Card. This could work in two ways:

  1. If the value of the return is higher than the value of the voucher: Imagine an order with three products worth AED 20 each, having a total value of AED 60. The order was paid for with a Return Voucher worth AED 30 and a Credit or Debit Card. If you return two products, your refund amount of AED 40 will be split between a Return Voucher worth AED 30 and a Credit or Debit Card refund worth AED 10.
  2. If the value of the return is lower than the value of the voucher: Consider an order with three products of AED 20 each, having a total value of AED 60. The order was partly paid for using a Return Voucher worth AED 30 and the rest of the amount was paid by Credit or Debit Card. If you return one product, you will receive a new Return Voucher worth the value of one product, or AED 20 in this case.
Can I return my online purchases to a Landmark store?

Yes, you can now drop off your Home Centre (except furniture), Splash, Max, Babyshop, Lifestyle and Shoe Mart returns at any Home Centre, Splash, Max, Babyshop, Lifestyle, Shoe Mart or Centrepoint store across the UAE.

Just box up the items you wish to return, fill up the returns slip included in each order, and drop it off at any of the stores mentioned above within 30 days of the delivery date. Do remember to carry your invoice.

For more information on returns via stores, click here or call our Customer Support team on 800-BABYSHOP (800-22297467).

I have other questions about returns and refunds. Who can I call?

Our Customer Support team is here to answer your questions between 9:00 AM and 6:00 PM, Sunday - Thursday. Call us on 800-BABYSHOP (800-22297467).

Payments

How can I pay for my order?

We accept:

  1. Credit and Debit Cards - UAE-issued or International Visa or MasterCard Credit and Debit Cards.
  2. Cash on Delivery.
  3. Shukrans - All you need is a minimum balance of 200 Shukrans. Use the Shukran slider at Checkout to calculate your discount. 
Can I place an order online without a Credit or Debit Card?

Yes, you can. Choose the Cash on Delivery option when you place your order, and pay by cash when it is delivered.

How does the 0% Easy Payment Plan work?

If you’ve made a purchase worth AED 1,000 or above on BabyshopStores.com with your Emirates NBD, Mashreq, NBAD or Samba Credit Card, call your bank and ask for the 0% Easy Payment Plan.

You can then choose the installment plan that works best for you. The total purchase amount will be debited from your account on a monthly basis, over the selected time period.

Is there a minimum order value to be eligible for the 0% Payment Plan?

Yes, only purchases of AED 1,000 and above are eligible for the 0% Easy Payment Plan.

Can I choose my payment duration? 

Yes, you can choose the installment plan that works best for you. The total purchase amount will be debited from your account on a monthly basis, over the selected time period.

Is the 0% Easy Payment Plan valid on COD (Cash on Delivery) orders?

No, the 0% Easy Payment Plan is valid only on Credit Card purchases.

Are there extra charges on the 0% Easy Payment Plan?

No, there are absolutely no hidden costs or extra charges. The total amount you pay in installments is exactly the same as the cost of your purchase. 

After making a purchase, how much time do I have to opt for the 0% Easy Payment Plan?

You can convert to the 0% Easy Payment Plan within 45 days of the date of payment, or 7 days before your Credit Card statement is generated.

Which Credit Cards are eligible for the 0% Easy Payment Plan?

The 0% Easy Payment Plan is available on purchases made from your Emirates NBD, Mashreq, NBAD or Samba Credit Card.

Can I get a refund if I return a product that I bought with the 0% Easy Payment Plan? 

Yes, we will refund the cost of your return to the account from which you've made your purchase.

Shukrans

What is Shukran?

Shukran is the Landmark Group’s award-winning loyalty programme, which allows you to earn points on purchases and spend them for instant savings.

If you shop at our outlets across the GCC, Jordan, Egypt or online at BabyshopStores.com, this programme adds value to your shopping experience.

Shukran members enjoy exclusive offers, special invitations to in-store activities and sale previews, birthday bonus points, and a whole lot more!

How do I join Shukran?

Here’s how:

  1. Sign up on BabyshopStores.com.
  2. Click on the Shukran tab under My Account.
  3. Follow the steps provided on the page.

That's it! You’re set.

I already have a Shukran membership. How do I earn Shukrans on my online purchases?

You’ll first need to create a BabyshopStores.com account.

If you already have a BabyshopStores.com account, link your Shukran account to it by clicking on the Shukran tab in the My Account section.

Once you link your accounts, you will be able to earn Shukrans on all your online purchases. 

I’ve signed up for Shukran online but haven’t received a Shukran card. Who should I contact?

If you’ve signed up for Shukran on our site, your accounts are automatically linked - you won't need a physical card to earn and spend your Shukrans online.

To earn and spend points in-store, please download the Shukran app on your iPhone or Android Phone and activate the virtual card.

If you don’t have an iPhone or Android phone, you can ask for a physical Shukran card by calling the Shukran team on 800-SHUKRAN (800-7485726) or emailing them at info@shukranrewards.com.

Do I get a Shukran membership number after signing up online?

Yes. If you have joined Shukran from BabyshopStores.com, we’ll display your card number on the confirmation page and in an email.

We will automatically link your Shukran account to your BabyshopStores.com account as well, so you can earn Shukrans on BabyshopStores.com immediately.

How much does it cost to join Shukran?

Absolutely nothing. Shukran offers you lifetime membership with no annual fee and no minimum spend.

I've just made an online purchase, but I haven’t linked my Shukran account yet. Can I still earn Shukrans on that purchase?

Yes, you can still earn Shukrans, but you must link your BabyshopStores.com and Shukran accounts within 5 days of making your purchase. Your Shukrans will then be automatically credited to your Shukran account. 

Will I lose my Shukrans if I return an item?

If you return an item that you’ve bought using a Credit Card, the Shukrans you’ve earned will be debited from your Shukran account.

If you’ve paid by Cash on Delivery, you’ll keep your Shukrans and receive a Return Voucher for the value of your refund. However, you will not earn any Shukrans when you shop with the Return Voucher.

Can I earn points on vouchers?

No. You cannot earn Shukrans when you shop using promotional or Return Vouchers. If you place an order using a voucher and another payment method such as Cash on Delivery or Credit Card, you will earn Shukrans only on the amount paid by Cash on Delivery or Credit Card.

I just completed a purchase, but my points haven't been credited. Why?

If you’ve paid by Credit Card, we’ll credit your Shukrans to your account once your payment is confirmed. If you’ve paid by Cash on Delivery, we will credit your Shukrans after delivery. You can spend your Shukrans 14 days after they have been credited. 

 
I am not a UAE resident and I don't have a UAE Shukran membership. Can I make a purchase on this site and earn Shukrans?

At the moment, only UAE Shukran members can earn points on BabyshopStores.com.

How can I pay with my Shukrans?

To pay with your Shukrans, your BabyshopStores.com and Shukran accounts must be linked.

Here's how to link them together:

You’ll first need to create a BabyshopStores.com account.

If you already have a BabyshopStores.com account, link your Shukran membership to it by clicking on the Shukran tab in the My Account section.

And here's how you can pay with your Shukrans:

  1. Sign in to your account on BabyshopStores.com.
  2. The 'Pay with Shukrans' slider on the Payment page will help you decide how many points you can spend and calculate your discount.
  3. Use the slider to get your desired savings.

That's it!

How do I check my Shukran balance?

There are four different ways in which you could check your balance:

  1. Sign in and click on the Shukran tab in the My Account section.
  2. Take a look at the Shukran slider on the Basket or Payment page during checkout.
  3. Sign in to your account on www.shukranrewards.com.
  4. Call the Shukran team on 800–SHUKRAN (800–7485726) or send an email to info@shukranrewards.com.
How do I know if I am eligible to spend my Shukrans?

After you have linked your UAE Shukran account, you can check your Shukrans in the Shukran tab in the My Account section. You can also see your available Shukrans under your name at the top of the page. Don't forget that you have to be logged in to do so.

If you think that the Shukrans in your account are incorrect, contact the Shukran team on 800–SHUKRAN (800–7485726) or email them at info@shukranrewards.com.

When can I start using my Shukrans?

You can spend your Shukrans 14 days after they’ve been credited to your account. Your Shukrans will only be credited after your payment is confirmed (if you’ve paid by Credit Card) or your product is delivered (if you’ve paid by Cash on Delivery). They will be valid for 24 months after they have been credited.

Are there restrictions on spending Shukrans? 

You’ll have to spend a minimum of 20 Shukrans at a time, which is equal to AED 1. There is no maximum spending limit.

Please note that your Shukrans will not cover Shipping or Cash on Delivery charges. 

Can I earn and spend Shukrans across all the countries in which Shukran operates?

At the moment, Shukrans can be earned and spent only in the country where your membership card was issued.

What happens when I spend my Shukrans and then return an order?

When you return an order placed using Shukrans, we'll issue a Return Voucher for the value of the Shukrans spent.

This voucher will be valid only on purchases from BabyshopStores.com, for 6 months from the date of issue.

When happens when I spend my Shukrans and then cancel an order?

When you cancel an order placed using Shukrans, we will reimburse the value of the Shukrans that you've spent. A Return Voucher for that amount will be emailed to you. The Shukrans you've earned on your order will be taken back.

I've linked my Shukran account. Why can't I see the 'Pay with Shukran' option?

This usually happens if you do not have the required minimum of 200 Shukrans.

If you have 200 Shukrans and still cannot see the 'Pay with Shukrans' option, there's an issue with your Shukran account.

Please contact the Shukran team on 800–SHUKRAN (800–7485726) or email info@shukranrewards.com for more information.

I tried to link my account and now it says that I have been locked out. Why did this happen and what can I do?

If you get your verification code wrong too many times while attempting to link your Shukran and BabyshopStores.com accounts, your account will be locked for security reasons.

Please call us on 800–BABYSHOP (800–22297467) and we'll help you unlock it.

How do I update my already-linked Shukran card number with a new one?

We can definitely help you update your Shukran card details. Call the Shukran team on 800–SHUKRAN (800–748 5726) or email them at info@shukranrewards.com to get it sorted out!

How do I change the personal information on my Shukran account?

To make changes to the personal details on your Shukran account, you could:

- Sign in to your online account at www.shukranrewards.com.

- Contact the Shukran team on 800-SHUKRAN (800-748 5726).

- Send an email to info@shukranrewards.com.

Will my card stop working if I don’t use it?

No. Your Shukran card will remain active even if you don’t use it. However, please note that all Shukrans are valid for 24 months only. They cannot be credited back to your account once they expire.

How do I cancel my Shukran membership?

To cancel your Shukran membership:

- Contact the Shukran team at 800-SHUKRAN (800-748 5726), or

- Send an email to info@shukranrewards.com.

Can I transfer my Shukrans?

No, you cannot transfer your Shukrans.

Other Information

How do I locate the store nearest to me? 

Our store locator will help you find the nearest Babyshop store.

Do offers and promotions appear on your website?

Yes, we regularly run offers and promotions on BabyshopStores.com. Keep checking the site for new offers, or simply sign up for our newsletter and get information about the latest deals delivered to your inbox.

Where can I get information about the Landmark Group?

You can find out more about the Landmark Group by visiting our corporate website.

Are the prices on your website different from the prices in-store?

Our online prices are usually the same as our in-store prices. However, we do occasionally run exclusive online or in-store promotions that may result in price differences.

What are security tags and why do I have to remove them?

If you have bought clothing from us, you may notice a soft tag on one of the inner seams. This is the security tag. You'll find it sewn on next to the garment care or washing instructions label.

You must remove this security tag to prevent it from being reactivated. Take care not to cut too close to the seam and damage the garment.

Do remember that once you remove the tag, you will not be able to return or exchange the product. Of course, if the item is defective, we'll gladly take it back even without the security tag.

Mommy's Monday Terms & Conditions
  1. The Mommy's Monday promotion is valid only on Mondays from 12:00 AM to 11:59 PM.
  2. The Mommy's Monday promotion is exclusively online at BabyshopStores.com.
  3. Offers are at the sole discretion of BabyshopStores.com.

In-Store

Can I combine my Babyshop Gift Card with other offers or specials?

Yes, Babyshop Gift Cards can be redeemed on sale and promotional items.

How do I redeem my Gift Card?

You can use your Babyshop Gift Card to pay fully or partly for any Babyshop product at any Babyshop store. Redeeming the Gift Card is simple – just present it at the time of billing. If the value of your purchase is greater than the value of the Gift Card, you can pay the balance using another payment method such as Debit or Credit card, or cash. Your Babyshop Gift Card can be used for one transaction only, so any remaining balance cannot be used at another time.

Where can I buy a Babyshop Gift Card?

You can buy Babyshop Gift Cards from any Babyshop store near you.

Can I top up a Gift Card?

Not at the moment. You can, however, buy a new Gift Card instead.

If I don't use the full value of the Babyshop Gift Card in one visit, do I get credit for the remainder?

No. Gift Cards are for one-time use only. If the total value of a Gift Card isn’t used in a single transaction, the remaining value becomes void and can’t be used for a subsequent transaction.

Can I buy a Babyshop Gift Card as a gift for someone else?

Absolutely! A Babyshop Gift Card makes a great present for your loved ones. Please note, terms and conditions apply.

How do in-store returns and exchanges work? 
  1. You can either return a product for a credit note or exchange a product for an item of the same value, within 14 days of purchase.  Please make sure your returns are in their original condition and packaging, and do include the original payment receipt.
  2. If a product is defective, we will first try to repair it; if it cannot be repaired, we will be happy to exchange it for a new one. However, if it cannot be exchanged for some reason, we will refund its total value.
I shop at Babyshop often. Do you have a loyalty programme?

Yes, we do. Shukran is an exciting loyalty programme and our way of saying thank you to loyal customers like you. You can earn Shukrans shopping at Babyshop or at any other participating outlet and redeem them for great rewards.

If you shop often at our outlets across the GCC and Jordan, this programme adds value to your shopping experience by offering great rewards and benefits. By signing up for the programme, you get:

  1. Free membership for life.
  2. Shukrans and rewards across a wide range of participating outlets.  
  3. The chance to earn Shukrans even during sales and promotions.
  4. Exclusive offers, including special invitations to in-store activities and sale previews.
How do I sign up for the Shukran Loyalty Programme?

There are four different ways in which you can enrol in the programme:

  1. Fill up an application form available across all participating outlets.
  2. Visit shukranrewards.com and create a new account.
  3. Sign up via BabyshopStores.com.
  4. Download the Shukran app and enrol.
Is there a minimum spend amount or a joining fee to become a Shukran member?

No, membership to Shukran is free for life. Just sign up at any of our participating outlets or online, and you’re ready to enjoy the programme.

Where's my nearest Babyshop store?

Enter your city in our Store Locator to find the Babyshop store nearest to you.

What payment methods do you accept?

We accept payment by cash and all major Credit and Debit cards – Visa, Visa Electron, MasterCard and American Express – as well as the Shukran loyalty card and Babyshop Gift Cards.

What if I have other questions?

If you have other questions, comments and suggestions, please get in touch with us through our feedback form.

What are Babyshop's store timings?

All Babyshop stores are open 365 days a year. Store timings may differ by location – use our Store Locator to get store timings of the Babyshop outlet nearest to you.

How can I find out when a product will be in stock?

Unfortunately we can't provide information about when more stock is arriving or at which store a specific product will be available. However, we do update our website and stores regularly so it’s worth calling or visiting your local store to see if what you're looking for has arrived.

I liked a Babyshop product but  couldn't find the size I wanted, what should I do?

Use our online Store Locator to find your local store. If you’re looking for a particular item, call the store to find out whether they have it. If you can, provide the store representative with the product’s item code for quicker and more accurate information.

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